Privacy Policy

Who we are

We are https://whattodoinloscabos.com, a website promoting Los Cabos and the activities you can do in the destination. We are responsible for the use and protection of the personal data you share with us. We want you to know the measures we have implemented to safeguard the privacy, integrity, processing, and protection of your information.

In Short:

Protecting your privacy is important to us, and we strive to keep your personal information confidential.  Our website does not automatically gather any personal information from you, such as your name, phone number, or email address. This information is only obtained if you provide it voluntarily, through contacting us via email, through an online form, or by purchasing any product or service from us anyhow.

We collect and maintain personal information to provide the services and products acquired by you, follow up on the services offered by us or any third party involved, evaluating service quality and carrying out internal studies on consumer habits. Information collected is kept to fulfill the purpose for which it was collected and provide a record for future references.

We do not sell or share your data with anyone without your permission unless it is needed to provide the service required by you, this includes third-party suppliers such as, but not limited to, Tour Operators and transportation companies.

 

What personal data we collect and why we collect it

Reservations, Purchases, and Contact Forms

We may obtain personal data from you and/or Financial Data that may be necessary for the adequate rendering of our services.

Personal and financial data may include, but is not limited to the following:

  1. Full name
  2. Contact information (address, home phone, cell phone, and email)
  3. Personal data (age, gender, marital status, and nationality)
  4. Government information (Federal Taxpayers Registration Number (RFC) and Personal Identification Number (CURP))
  5. Third party information (names of relatives relating to the Services provided by the Company)
  6. Emergency contact information
  7. Credit card and bank account numbers when not paying through PayPal or any other third party Payment Gateway.

Data Processing Purpose

The Personal and Financial Data that you provide shall be used for the following purposes:

  1. To execute the activities, services or products requested by you, including but not limited to: requests processing, services administration, as well as the collection, clarification, investigation, and billing of charges related to the services.
  2. To confirm ownership of the credit cards left as warranty.
  3. To verify the identity of guests
  4. To offer administrative information and promotion of the services.
  5. The offering of products, promotions, and benefits associated with the services and with the establishments that accept them, through electronic, telephone and printed media. The creation and implementation of statistical and analytic processes.
  6. To carry out the collection and payments related to the Services.
  7. Carry out inquiries, investigations, and reviews relating to complaints or claims.
  8. Contact you for any Services related topic or regarding the Privacy Notice.

Comments

When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.

An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.

Media

If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.

Cookies

If you leave a comment on our site, you may opt-in to save your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

If you have an account and you log in to this site, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.

Embedded content from other websites

Articles on this site may include embedded content (e.g., videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

Analytics

When you access our website we automatically track your usage of our website, such as pages you visited, how long do you spend on each, your IP Address, country, the device, and browser you are using, mouse movements, and several other factors that help us improve our website and understand the needs of our users. All information is anonymous and can’t be traced to a particular person until a contact form or purchase is fulfilled.

Who we share your data with

https://whattodoinloscabos.com only shares your personal information with activity suppliers, tour operators, transportation companies, and any third party suppliers needed to fulfill the product and services you purchase.

How long we retain your data

If you leave a comment, the comment and its metadata are kept indefinitely; this is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.

For users that register on our website, we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also view and edit that information.

For users purchasing products or services on our website, all data is retained indefinitely for follow-ups or record in future references.

What rights you have over your data

If you have an account on this site or have left comments, you can request to receive an exported file of the personal data we hold about you, including any Data you have provided to us. You can also request that we erase any personal data we hold about you; this does not include any information we are obliged to keep for administrative, legal, security purposes, or to fulfill purchased services or products.

Where we send your data

Visitor comments may be checked through an automated spam detection service. Personal information may be shared with third parties to deliver the products and services requested by you. Your personal information is subject to the third parties Privacy Policies. We work with respected suppliers with Privacy Policies that respect and protect your privacy as if it was our own.

Personal and Financial Data Disclosure Rights.

Since the processing of Personal and Financial Data is required to offer any services, there is a possibility that we need to disclose it to Affiliated Companies, non-affiliated third parties, as well as our Commercial Associates and External Consultants; therefore the consent is given to share it with the following companies:

Non-Affiliated Third parties:

We shall disclose your Personal and Financial Data to services providers you supporting or complementing the Services, including, among others, Telemarketing Companies, Sales Agents and Commission Agents, Data Processing And Printing Companies, marketers (printed or electronic), Parcel Services, Security And Transportation Of Values Companies, Publicity Agencies, Data Management companies (physical or electronic media) with the aim of supporting the Services.

Commercial Associates:

We shall disclose your Personal and Financial Data to commercial partners with the aim of operating the complementary services such as, Tour Operators, Insurance Companies and Agents, Airlines and Companies that operate along with What To Do In Los Cabos some kind of software or programs, as well as any data processing infrastructure that works as a platform for the Services.

External Consultants:

We shall disclose your Personal and Financial Data to external consultants for collections related to the Services and to assist What To Do In Los Cabos regarding any legal controversy that may arise because of the Services, such as Collection Agencies or External Auditors (legal and accounting).

Means to enforce “ACCO Rights.”

According to the Personal Data Law, you have the right to exercise at any moment your Access, Correction, Cancellation, and Opposition rights (“ACCO Right “) directly before us.

  1. Access: 
    You shall be able to request information on the Personal and Financial Data that What To Do In Los Cabos has on file, by means the “Customer Service Specialized Unit” of the ACCO Right form which may be requested from said unit.
  2. Correction:
    In case some information is not accurate or is wrong, you shall have the right to request its correction. For your protection and benefit, is may be necessary to require documentation that supports the corrections that you wish to carry out.
  3. Cancellation:
    You shall be able to cancel the Personal and Financial Data that What To Do In Los Cabos has on files once the services have finished, you shall be notified, understanding that the Company shall not be required to cancel the data in such events stated in the Data Protection Law.
  4. Opposition:
    You will have the right at any time to oppose the processing of your Personal and Financial Data. What To Do In Los Cabos shall not be required to stop the data processing in those cases specified by the Data Protection Law.

The exercise of your ACCO Rights is free of charge. We shall only request the payment of the shipping expenses or reproduction of the information costs if some of the data is not accurate or wrong.

Revocation of Consent

According to the Personal Data Law, you have the right to exercise at any moment a revocation of consent regarding Data processing, and by the Data Law.

Changes to the Privacy Notice

Any change carried out in the Privacy Notice shall be carried out by What To Do In Los Cabos by publishing them on https://whattodoinloscabos.com/privacy-policy/ and by email.

Customer Service Special Unit

The Privacy Notice hereto is available at theWhat To Do In Los Cabos Customer Services Special Unit at:

What To Do In Los Cabos
+52 1 (624) 129 6824‬
Mountain Standard Time: 11:00 am 5:00 pm, Monday – Friday.
info@whattodoinloscabos.com

Contact us to receive the security measures and personal data protection that What To Do In Los Cabos has implemented to safeguard your information. Please include any questions or comments that you may have about how we compile, use or protect your data.