Terms & Conditions of Service
Thank you for choosing What To Do In Los Cabos. These are the things we need you to know when booking through us, we’ll do our best to explain as simple as possible. Please read these Terms Of Service carefully, they contain important information regarding your legal rights including mandatory arbitration, no class relief, and waiver of your right to a jury trial.
By using this site or any of the services listed on this site you agree to these Terms Of Service. If you do not agree to these Terms Of Service, please do not use the site or the services. Last updated January 25, 2019.
How it Works
We’ll do our best to get you exactly what you requested when making your booking. If for some reason the exact time or option is not available, we’ll let you know within 24 hours, offering a different time/option or full refund.
During the booking process, you will be charged 100% the cost of the activity. Any costs or charges that must be done at the activity check-in, such as Entry Fees or Vehicle Insurances, are not charged during the booking process and they must be paid by you during your activity check-in. ALWAYS read the inclusions and exclusions of every activity before booking.
You will receive an automated email as a purchase reference with contact and booking information. (If this does not arrive, please check your SPAM or BULK folder).
Typically within 24-48 hours of your purchase, you will receive another email with your BOOKING CONFIRMATION attached. This booking confirmation is also known as a COUPON, it will provide the relevant Booking Information, including transportation, pick-up times (if included), tour times, location information, contact, etc.
These COUPONS are your admission to your tours. You must print out your tickets and bring them with you to Cabo, just like you would with an airline or train ticket. On the day of your tour, you must present your ticket/coupon to the tour operator for admission to the tour. Except in very rare cases, it is not necessary to reconfirm your reservation or do anything else once you get to Cabo, everything is set. You just need to show up at the indicated place and time to enjoy your tour.
Meeting Times and Locations
If included, your pick-up time will be confirmed along with your activity; it is usually from 60 to 20 minutes before your tour. Due to traffic, weather and other factors, the pickup could be 15 min after or before to the time confirmed. Your coupon will show the exact meeting time and location of your tour. Times and locations shown on the website are subject to change without notice, so please follow the information on your coupon.
If you are not at the meeting location shown on your coupon at the specified time, you will be considered a no-show and no refunds can be issued.
Please ensure you have your coupon with you on the day of the tour and that you follow the instructions shown on it.
Date & Time Changes
Changes to dates and times of your tours can be made based on availability up to 72 hours before your tour time. Remember that often space is limited, so if you need to make changes, please do so early as tour dates and or times may be sold out closer to the time. Most changes can be done free of charge, however, sometimes there may have a fee for this change.
Unless otherwise stated on your Coupon, cancellations with a full refund are accepted up to 72 hours before the tour time. Under most circumstances, we can issue a 100% refund, however, occasionally there may be a small processing fee, to cover credit card fees we incur to process your cancellation.
All cancellations requested within 72 hours of the tour are non-refundable, as we are unable to get our money back from the tour operator.
If the tour is canceled by the tour operator for weather or any other reason, you will receive a 100% refund for your tour.
Under some circumstances, we may be able to switch you to a different day or offer another solution, even within 72 hours. If you’re not going to be able to make it, call us to see what we can do. We’ll do whatever we can, but we can’t make any promises.
Certain Tours have stricter cancellation policies. See details below:
Private Charters and small groups need to be canceled a minimum of 7 days before your tour time to avoid unnecessary fees. Changes made within 7 days of tour time are subject to change fees set by the tour operator. Cancellations within 7 days are non-refundable.
Large Groups and Taylor made Tours must be canceled a minimum of 30 days prior to your scheduled tour time to avoid unnecessary fees. Changes made within 30 days of trip date are subject to change fees set by the tour operator. Cancellations within 30 days are non-refundable.
In any event that we publish special offer or promotions such as 2×1, 3×2, Special Packages or Bundles, no changes, cancellations, or refunds will apply. These special offers, packages, or bundles are set deals, once booked date changes, or cancelations are not accepted.
If you do not show up for your activity or decide not to go or do the activity at the last moment, no refunds will be issued under any circumstances.
If you are late for your tour and your tour leaves without you, we are unable to issue you a refund. The tour operator treats this as a No-Show.
Although we strive to provide you with the best possible service whilst booking your tours, we do not run the tours ourselves. We do however use the most respected Tour operators in Los Cabos, offering you a discounted price for their services.
All disputes over the quality of the tour or issues with the tour itself, including issues regarding videos, photos, souvenirs, etc. must be taken up with the tour provider. What To Do In Los Cabos cannot be held responsible for services that we do not ourselves provide.
We never share your contact details with anyone else under any circumstances without your express permission. We will never sell your e-mail address to anyone. We value your privacy and your security.
All online transactions are processed directly through our payment gateway, using the highest level of encryption currently available. No person will have access to your credit card or bank details at any time.
Bad Weather Policy
This is not normally an issue since it almost never rains in Los Cabos, however on the rare occasion that weather causes the cancellation of your tour, you will be offered the opportunity to cancel or re-schedule. However, if the tour still runs, rain or shine, then our cancellation policy as stated above applies.
Tour Operator Policies
All tours are subject to the terms and conditions of the individual tour operators. Each tour operator reserves the right to deny service based on their terms and conditions. You may be denied service if you:
- Show signs of intoxication.
- Show signs of infectious disease.
- Show obvious signs of neck, back, cardiac or other medical issues that might cause problems on the tour.
- Are pregnant or do not meet the height or weight requirements for the tour.
- Are unruly or otherwise disrupt the enjoyment of the other participants.
These terms and conditions vary – if you have specific questions about these policies for a certain tour, you are welcome to ask us, or we can provide you with the contact information for the operator themselves.
These reservations will show up on your credit card statement as “TravelMarketing”.
If you have a complaint about any service we provide, please contact us first. Customer satisfaction is very important to us and we strive to stand behind the products and services that we offer.
We will make every attempt to ensure that you are completely satisfied with the services we’ve provided you. If you are unhappy with our services, or the services provided by the tour provider for any reason, please do not file a chargeback with your credit card before you have given us a chance to work it out with you.
Fraudulent chargebacks (chargebacks filed for services you did receive or issues that are listed in the terms and conditions herein) will be assessed a $25.00 fraudulent chargeback fee and a $20.00 collection fee (charged by the credit card company, not us), and will be pursued through a collection agency.
Prices and Exchange Rates
Prices are quoted in US dollars. Charges made in Mexican Pesos are subject to PayPal or the selected Payment Gateway exchange rate on the day of the purchase.
Credit Card Safety
What To Do In Los Cabos wants you to feel safe when making a secure reservation online. For this reason, we use Secure Socket Layer (SSL) technology to encrypt your credit card and other sensitive information when you make reservations with us. The process of encryption prevents unauthorized individuals from viewing your data as it is securely transmitted over the internet.
On the day of your activity, you must bring your credit card and another form of your ID when you check in.
The services advertised on this website are provided by independent contractors and not agents or employees of What To Do In Los Cabos or it’s affiliates. What To Do In Los Cabos, or it’s affiliates are not liable for the acts, errors, omissions, representations, warranties, breaches or negligence of any such suppliers or for any personal injuries, death, property damage, or other damages or expenses resulting therefrom.
The Website works as a middle-agent between the client and the operator of services listed on the Website. As such, the Website creates the necessary commercial connections in compliance with its own service and quality standards to provide services to you, the customer. Only the most reputable suppliers are selected for this purpose. However, the Website cannot be held liable for their acts, omission, wrongdoing or other. Travel services are subject to the conditions set by those suppliers, and their liability may, in turn, be limited by their tariffs and conditions of service. The Website acts only in its role of agent for the client or for the supplier of the goods and services rendered and as such, does not keep any legal authority or control over the operator’s personnel, assets, operation and/or property.
The Website herewith declares that:
- Photographic material published on its Website is intended to render a general depiction of the service in question and by no means can be guaranteed that the service will be supplied exactly as depicted.
- Travel services descriptions are regularly updated for a depiction of the product as close to reality as possible. However, the Website cannot be held accountable for variations occurring upon your arrival at the travel service site.
- The Website will reserve the right to deny the supply of a service to any client at any given moment if and when it considers convenient to do so.
- Any claim or comments that the client should present about the services received must be submitted in writing within a period of time no longer than 14 days from travels end date.
The Website will not assume liability for any claims, costs or expenses arising from personal injuries to the client or third parties, or caused by accidents, fatalities, loss or damage to personal property, lack of enjoyment or claims over emotional and mental states such as upset, disappointment, anguish, distress or frustration, or any other damage, whether physical, mental or emotional, arising from the following:
- Acts committed or omissions caused by any party other than the Website or its employees.
- Illness, theft, labor disputes, mechanical failures, quarantine, government actions, weather, or any other circumstance beyond direct control of the Website.
- The client’s failure to obtain the required travel documentation such as, but not limited to, passports, visas and certificates, in which case no refund will be granted.
- The client’s failure to comply with travel instructions such as, but not limited to, tour dates and times, meeting locations, or other instructions.
- Changes to, or cancellation of, the travel services offered, notwithstanding the reason. The Website reserves the right to cancel or change the travel services at its discretion, but will try to substitute them with comparable services. If a reservation must completely be canceled, the Website’s liability will be limited to a refund of all monies paid to the Website.
Despite our close communication with our selected group of service suppliers, there is still a possibility that changes on the rates may occur without notice. As some of the rates become expired and cannot be timely updated by the operator to your immediate convenience, the Website regularly runs a rates verification process which may yield differences between the price you have paid for your reservation and the price you need to pay to actually enjoy the service. When an updated rate happens to be lower than the originally offered to you, the Website will only charge the lower amount. When an updated price is higher than the originally quoted price, the Website will have a travel consultant inform you of the specific variation and the resulting balance that needs to be covered. Should you not agree to the correct amount and decide to cancel upon the circumstances, the Website will honor your cancellation request without penalty. The Website and its service suppliers will also be released from any responsibility towards compensations that the client may claim and will not be considered liable for any inconveniences arising from the said rate difference and/or cancellation.
Contact Us Policy
We’re here to help you have the best time possible on your vacations in Los Cabos. If you have any questions, comments or concerns, please feel free to contact us via email, phone, or even WhatsApp or iMessage!